How to order

Stock & delivery

Sizing guides

Care

Returns

My account

Keeping in touch with you

Any other questions

How to order

Step one – find an item

There are 2 ways to find and choose items for purchase:
            a.         Browse the collections
            b.         Find specific item types

a. Browse all collections

• Select ‘all collections’ from the main menu.
• Rollover the small images shown –a description which will give you a hint about the style of the collection appears on the right of the screen.
• Click on any image, and you will be taken to the screen showing the items and colours, which comprise that collection.

b. Find a particular item

• Choose the item from the drop down menu – for example basque or tanga.
• The gallery of small pictures now displayed will show ONLY the collections which include that item.
• Click on any image, and you will be taken to the screen showing the items and colours which comprise that collection.

Step two – select colour & size and add to your basket

• Once you’ve decided on your purchase on a collection screen, select the colour option and then the item, selecting the size from the drop-down menu.
• The item is instantly added to your basket.
• Now you can choose to continue shopping or proceed to checkout.
• If you continue shopping you can always see the total value of the times in your basket at the top right of the screen.

Step three - change items in your shopping basket

• To view the items in your basket simply click on ‘view basket’ in the main menu, or ‘view’ beside the basket total shown at the top of the screen.
• You can change the quantity of an item or delete it on the ‘shopping basket’ screen.
• Once you’ve decided on your final selection, simply click on ‘checkout’ and follow the step-by-step instructions.  

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Stock & Delivery

Item out of stock
If for any reason the items you have ordered are not in stock we will endeavour to contact you immediately and suggest any alternatives we may have. However if you do not wish to take any of the alternatives suggested a special order can be placed for any unavailable items, which can take 4-6 weeks.

Delivery
The following delivery options are available:

UK
£5.00
EU
£15.00
EU
£30.00
For security, all items will be sent by courier

 For next day delivery, please order before 12 noon

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Sizing Guides

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Care

PLEASE NOTE that Janet Reger luxury lingerie and garments must be handled with love and care. These items are handmade from fine delicate materials and will not withstand machine washing and drying.

Fabrics

All Janet Reger garments are made from pure silk or top quality man-made fibres. Decoration and trims include; real pearls, Swarovski crystals, Chantilly & Guipure lace and silk chiffon.

Washing Instructions

Please hand wash all Janet Reger items using a mild detergent (such as Lux or Stergene) in luke warm water to retain the colour and ensure long life

Ironing

Pure Silk is best handled with a relatively hot iron (Silk Setting) and ironed on the reverse side. Man-Made materials and lace should be ironed with a cool iron.

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Returns

If for any reason you wish to return your purchase we will gladly offer a full refund (excluding the postage charge) or exchange. All we ask is that you return the unused items in their original condition and packaging within 14 days. Any returned items are at the customer's expense.

Please note, due to their intimate nature, items such as briefs and tangas must be returned with the gusset protectors and any other protective wrapping in place.

It is advisable to keep a proof of postage certificate, as we cannot be held responsible for items lost or damaged in transit.

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My Account

To access My Account simply enter your email address and password you use when you purchase items from the Janet Reger website.  Forgotten your password?

Here's a summary of what My Account can do for you:

In the Personal Details section, you can make changes to your current address, telephone number and email address.

If you would like to change your My Account password, click through to the Change Password section. We will confirm any changes you make via email.

You can update your own address details and add, edit or delete alternative delivery addresses in the Addresses section.

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Keeping in touch with you.

We want to keep you up to date with key information about new ranges, promotional offers and what's coming soon at Janet Reger.

If you have registered to receive email newsletters from us, you can remove your email address from our list at any time by using the 'unsubscribe' links in the emails we send you.

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Any other questions?

Finally, you can always telephone or email us with any questions you might have. Just click on the Contact Us link.

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